Help Center
How can we help?
Everything you need to get the most out of Spottable — from cleaner Facebook Marketplace search to free daily analyses, paid saved searches, and subscription support.
FAQ
Frequently asked questions
Getting Started
What is Spottable?
Spottable is the Facebook Marketplace app Facebook should have built. It helps you search Marketplace with less junk, better local relevance, and AI that scores listings, surfaces red flags, and helps you move faster when something is actually worth chasing.
What platforms is Spottable available on?
Spottable AI for Chrome is available now on the Chrome Web Store, and the Spottable iOS app (iPhone and iPad) is live on the App Store.
How do I get started?
For the Chrome extension: install it from the Chrome Web Store, pin it to your toolbar, then open any Facebook Marketplace listing and tap "Analyse with Spottable." For the iOS app: download it from the App Store, create an account, and start with 3 free AI analyses per day before deciding if you want saved searches and alerts.
Do I need a Facebook account?
No. Spottable searches public Marketplace listings without requiring your Facebook login. Your Facebook account stays completely separate.
AI Analysis & Credits
What does AI analysis include?
Each analysis gives you: a deal score (1–10), a verdict (great deal, fair price, overpriced, or avoid), a fair market price estimate with range, condition assessment based on listing photos and description, red flags for potential scams, and three ready-to-send opening messages — lowball offer, fair offer, and a verification question.
What are AI credits and how do they work?
Free users get 3 AI analyses per day. On paid plans, AI credits power the deeper AI features: analysing a listing, chatting about a listing, and generating messages each draw from your allowance. Paid iOS plans include 100-500 credits per month depending on tier, and you can also buy 25-credit packs that never expire.
Do my monthly credits roll over?
The credits included with your subscription reset each billing cycle — they do not roll over. However, any credits you purchase separately never expire.
Can I chat with AI about a listing?
Yes. After running an analysis, you can ask follow-up questions. The AI has context about the item, photos, and seller to help you make a smarter decision — for example, asking "Is this model known for battery issues?" or "What should I check when I pick it up?"
How do I check my credit balance?
Your remaining credits are shown in the app's Settings tab, in the Chrome extension popup, and in your dashboard at dash.spottableapp.com.
Saved Searches & Alerts
How do saved searches work?
Create a search with your keywords, location, and price range. Spottable checks Marketplace hourly and surfaces new matches. Paid plans support 3-20 active saved searches depending on tier, and push notifications let you hear about new listings before most people even open the app.
Can I set different alert criteria than my search?
Yes. Each saved search has optional notification filters separate from the search itself. For example, you might search for iPhones under $500 but only get notified for ones under $350.
Why am I not receiving notifications?
Check three things: (1) Notifications are enabled in iOS Settings → Spottable → Notifications. (2) Your saved search is active — open the search in the app and make sure it's toggled on. (3) There are actually new listings matching your criteria — try broadening your search if you've been quiet for a while.
What is the Watchlist?
Save individual listings to your Watchlist to track them over time. You'll be notified if the price drops or the listing status changes (marked as pending or sold) — useful for keeping tabs on items you're considering but haven't messaged about yet.
Billing & Subscriptions
How much does Spottable cost?
Spottable is free to start on iPhone and Chrome with 3 AI analyses per day and no credit card required. Paid plans start at $4.99/month. Current tiers are Starter ($4.99/month, 3 searches, 100 AI credits per month), Pro ($14.99/month, 7 searches, 250 AI credits per month), and Max ($28.99/month, 20 searches, 500 AI credits per month). Paid plans unlock background saved searches, hourly alerts, and larger monthly analysis allowances.
Is there a free tier?
Yes. Spottable is free to start on iPhone and Chrome with 3 AI analyses per day and no credit card required. Upgrade only when you want background saved searches, notifications, and larger monthly AI allowances.
How do I cancel my subscription?
You can cancel any time through the App Store: open iPhone Settings → [Your Name] → Subscriptions, select Spottable, and tap Cancel Subscription. Your access continues until the end of the current billing period.
Can I get a refund?
Refunds are handled by Apple for iOS subscriptions. To request one, visit reportaproblem.apple.com and select the Spottable charge. For any other billing issues, reach out to us through the feedback option inside the app.
Privacy & Data
Does Spottable access my Facebook account?
No. Spottable searches public Marketplace listings without requiring or accessing your Facebook login. Your Facebook account is entirely separate.
What data does Spottable store?
We store your saved searches, Watchlist, notification history, and AI chat threads. Listing photos are cached temporarily to improve performance. We never sell your data to third parties.
How do I delete my account?
Open the app, go to Settings, and tap "Delete Account." This permanently deletes your account and all associated data immediately. This action cannot be undone.
We read everything
Have feedback or found a bug?
The best way to reach us is through the in-app feedback tool — it automatically includes helpful context like your device and app version, which speeds up our response. Feature requests, bug reports, or just a hello — we want to hear it.
Still need help?
Open the app, go to Settings, and tap Send Feedback. We typically respond within one business day.